Mobile Protection Plan

For Mobile Protection Plan*(MPP), protection includes accidental damage and malfunction (after the manufacturer's warranty expires).

For Mobile Protection Plan Quebec(MPP Quebec), protection includes device malfunction (after the manufacturer's warranty expires).

For Mobile Protection Plan Plus* (MPP+), protection includes lost, stolen, accidental damage, and malfunction (after the manufacturer's warranty expires).

For Mobile Protection Plan Plus featuring AppleCare Services, protection includes Lost, Stolen, Accidental Damage, and Warranty Malfunctions.

If you reside in Manitoba or Saskatchewan, your Mobile Protection program is a combination of insurance and service contract. For Mobile Protection Plan (MPP), the insurance provides protection for accidental damage and is underwritten by AIG Insurance Company of Canada. For Mobile Protection Plan Plus (MPP+), the insurance provides protection for lost, stolen, and accidental damage and is underwritten by AIG Insurance Company of Canada. For Mobile Protection Plan Plus featuring AppleCare Services, the insurance provides protection for Lost, Stolen, and Accidental Damage and is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or GLENTEL Inc.

Subscribers enrolled in Mobile Protection Plan or Mobile Protection Plan Quebec pay a low Monthly Subscriber Fee with prices ranging from $7.99 to $12.99 dependent upon the device’s retail value at the point of sale.

Subscribers enrolled in Mobile Protection Plan Plus* pay a low Monthly Subscriber Fee with prices ranging from $9.99 to $18.99 dependent upon the device’s retail value at the point of sale.

Please note that a Processing Fee is also required when your Service Request is approved and a replacement or repair is authorized. View more about costs.e

When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The monthly program Subscriber Fee will be charged by Likewize Device Protection directly, to the same credit card on the first of each month.

Mobile Protection Plan* and Mobile Protection Plan Plus*

If your device is accidentally damaged, file a Service Request. You can also file a Service Request if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.

If you have Mobile Protection Plan Plus, you can file a Service Request if your phone is lost or stolen.

Mobile Protection Plan Quebec

You can file a Service Request if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase.

A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

During the time you are enrolled in the Plan, you’ll enjoy service and support direct from Apple. That means 24/7 priority access to Apple experts, Apple-certified repair or replacement, and service at Apple Stores and Apple Authorized Service Providers.

1. Call 1-855-562-1955 or file online at protection.likewize.com/mobileprotection/.
2. Provide your wireless phone number, postal code, and device manufacturer/make, as well as a detailed description of the incident or issue.
3. Pay the applicable Processing Fee for either repair or replacement.
4. Once approved, if repair is an option, you can choose from multiple methods (based on device and location). If you choose to replace your device, then a replacement device will be sent to you.
5. If you had your device replaced, return your non-functioning device using the pre-paid return package provided.

For Warranty Malfunction Service and Accidental Damage Service Requests:

1. The best place to start is getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.
2. Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.
3. Call 1-800-APL-CARE to speak directly to an AppleCare Advisor.
4. Pay any applicable Processing Fee.
5. Follow the directions provided to get your device repaired or replaced.

For all Lost or Stolen Service Requests:

1. Visit protection.likewize.com/mobileprotection/ or call 1-855-562-1955.
2. Provide information about your protected device and details about what happened.
3. Pay the applicable Processing Fee.
4. Follow the directions provided to get your device repaired or replaced.
5. If your device was damaged and you receive a replacement, return the damaged device to Likewize using the prepaid packaging provided.

You must file these Service Requests within 60 days from the Failure date.

Your plan allows up to a total of 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident or failure protected under the terms and conditions. Replacements processed under the manufacturer’s warranty are not fulfilled by Likewize and do not count towards your Service Request limit.

You are eligible to receive 3 approved Service Requests in a rolling 12-month period, 2 of which may be for Accidental Damage and 1 of which may be for Lost or Stolen. Warranty Service Requests performed during this period do not count towards this limit. All repairs and replacements will be Apple Certified.

Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage may not be eligible for repair.

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.

All repair work is guaranteed for 12 months. Simply call Likewize at 1-855-562-1955 or go online to file your Repair Warranty Service Request.

Your replacement device will be new or reconditioned. Reconditioned devices will look and function like new devices and will have a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.

If your replacement Service Request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner or on the weekend, for an additional fee.

Mobile Protection Plus (MPP+) and Mobile Protection Plan Plus featuring AppleCare Services are offered in all provinces except for Quebec.

While our plans protect against an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not protected. Other exclusions may apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.

Your Mobile Protection plan protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.