We understand the stress that comes with having a damaged phone. Not to mention, replacing it can be expensive and time consuming. Mobile Protection Plan (MPP) gives you peace of mind, protecting you against a wide range of incidents. Your coverage includes: malfunctions (after the manufacturer’s warranty expires), and physical and liquid damage. Additionally, Mobile Protection Plan Plus (MPP+) covers for loss or theft.
Sign up for Mobile Protection Plan when you purchase your new device and coverage starts immediately.
If your mobile device malfunctions or is accidentally damaged (MPP+ also covers lost & theft), you can file a service request by calling 1-855-562-1955 or go online within 60 days of incident. Once your request is approved, pay the applicable service fee based on your fulfillment choice of repair or replacement. You'll be up and running in no time with the ability to repair or replace your device, dependent on the incident.
Visit a store near you and talk to a mobile expert about our Mobile Protection Plans.
When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The monthly program service fee will be charged directly to the same credit card on the first of each month.
Your program will cover up to a total of 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident or failure covered under the terms and conditions. Replacements processed under the manufacturer’s warranty do not count towards your service limit.
Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage may not be eligible for repair.
Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.
All repair work is guaranteed for 90 days. Simply call Brightstar at 1-855-562-1955 or go online to file your repair warranty service request.
Your replacement device will be new or reconditioned. Reconditioned devices will look and function like new devices and will have a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.
If your replacement service request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner on the weekend, for an additional fee.
Mobile Protection Plus (MPP+) is offered in all provinces except for Quebec.
While our plan covers an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not covered. Other exclusions may apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.
Your mobile protection plan covers your device for as long as you pay your monthly program service fee. Should you decide to cancel your plan, you may do so by calling us at 1-855-562-1955.