Includes lost or stolen
Includes lost or stolen
Taxes not included. Subscriber fee is based on unsubsidized retail price of the device. For full program details, refer to the Terms and Conditions
We understand the stress that comes with having a damaged phone. Not to mention, replacing it can be expensive and time consuming. Mobile Protection Plan (MPP) gives you peace of mind, protecting you against a wide range of incidents. Your protection includes Out-of-Warranty malfunctions (after the manufacturer's warranty expires), and Accidental physical and liquid Damage. Mobile Protection Plan Plus (MPP+) also includes Lost and Stolen. Mobile Protection Plan Plus featuring AppleCare Services includes protection for Lost, Stolen, Accidental physical and liquid Damage, In-Warranty malfunctions during the first 24 months of enrollment, and Out-of-Warranty malfunctions after the first 24 months of enrollment.
Sign up for Mobile Protection Plan when you purchase your new device and protection starts immediately.
If your mobile device malfunctions or is accidentally damaged (MPP+ and MPP+ featuring AppleCare Services also protects lost and stolen), you can file a Service Request by calling 1-855-562-1955 or go online within 60 days of incident. Once your request is approved, pay the applicable processing fee based on your plan and fulfillment choice of repair or replacement. You'll be up and running in no time with the ability to repair or replace your device, dependent on the incident and your plan.
Visit a store near you and talk to a mobile expert about our Mobile Protection Plans.
For Mobile Protection Plan (MPP), protection includes Accidental Damage and Out-of-Warranty malfunction (after the manufacturer's warranty expires). For Mobile Protection Plan Plus (MPP+), protection includes Lost, Stolen, Accidental Damage, and Out-of-Warranty malfunction (after the manufacturer's warranty expires).
For Mobile Protection Plan Plus featuring AppleCare Services, protection includes Lost, Stolen, Accidental Damage, In-Warranty malfunction during the first 24 months of enrollment and Out-of-Warranty malfunction after the first 24 months of enrollment.
If you reside in Manitoba or Saskatchewan, your Mobile Protection program is a combination of insurance and service contract. For Mobile Protection Plan (MPP), the insurance provides protection for Accidental Damage. For Mobile Protection Plan Plus (MPP+), the insurance provides protection for Lost, Stolen, and Accidental Damage. For Mobile Protection Plan Plus featuring AppleCare Services, the insurance provides protection for Lost, Stolen, and Accidental Damage. The insurance is underwritten by AIG Insurance Company of Canada. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Brightstar or GLENTEL Inc.
When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The monthly program Subscriber Fee will be charged by Brightstar Device Protection directly, to the same credit card on the first of each month.
For the first 24 months of enrollment, you’ll enjoy service and support direct from Apple. That means 24/7 priority access to Apple experts, Apple-certified repair or replacement, and service at Apple Stores and Apple Authorized Service Providers. In the first 24 months of enrollment, Apple will fulfill a total of 2 Accidental Damage Service Requests and all In-Warranty Service Requests. Any eligible Accidental Damage Service Requests after the first 2 performed by Apple will be fulfilled by Brightstar. In addition, all Lost or Stolen Service Requests, regardless of the month of enrollment, will be fulfilled by Brightstar. After 24 months, the same, great protection applies and you’ll now be protected against Out-of-Warranty malfunctions. All Service Requests from month 25 onward will be fulfilled by Brightstar.
Enrollment Through Month 24
The first 2 AppleCare Services accidental damage Service Requests and all in-warranty requests can be filed with Apple at any time within the first 24 months of enrollment.
For All Lost or Stolen Service Requests and Accidental Damage Service Requests after the first 2 that you filed with Apple, contact Brightstar. You must file these Service Requests within 60 days from the failure date.
Remember, you can always contact Brightstar to get started.
Enrollment Month 25 Onward
Your plan allows up to a total of 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident or failure protected under the terms and conditions. Replacements processed under the manufacturer’s warranty are not fulfilled by Brightstar and do not count towards your Service Request limit.
First 24 Months of your enrollment, you are eligible to receive 3 approved Service Requests in any rolling 12-month period, 2 of which may be for Accidental Damage and 1 of which may be for Lost or Stolen. In-Warranty Service Requests performed during this period do not count towards this limit. All repairs and replacements will be Apple Certified. Beginning in Month 25 Onward, you are eligible for 3 approved Service Requests in any rolling 12-month period, 2 of which may be for Accidental Damage and Out-of-Warranty malfunction, and 1 of which may be for Lost or Stolen.
Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage may not be eligible for repair.
Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.
All repair work is guaranteed for 12 months. Simply call Brightstar at 1-855-562-1955 or go online to file your Repair Warranty Service Request.
Your replacement device will be new or reconditioned. Reconditioned devices will look and function like new devices and will have a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.
If your replacement Service Request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner or on the weekend, for an additional fee.
Mobile Protection Plus (MPP+) and Mobile Protection Plan Plus featuring AppleCare Services are offered in all provinces except for Quebec.
While our plans protect against an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not protected. Other exclusions may apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.
Your Mobile Protection plan protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.