Price is based on device. For full program details please see the Mobile Protection Plan+ Terms and Conditions

replacement icon

Worry-free replacement

Damaging your mobile device is stressful enough, but getting it replaced can be expensive and time consuming. We know it’s especially tough when accidents happen. We want to change that! Mobile Protection Plan+ gives you peace of mind, protecting you against a wide range of incidents. Your coverage includes: loss, theft, malfunction (after the manufacturer’s warranty), and physical and liquid damage.

enrollment icon

Enrolling is easy

Sign up for Mobile Protection Plan+ when you purchase your new device and coverage starts immediately.

gears icon

Simple Service Requests

Simply call 1-855-562-1955 to report your missing or non-functioning device. Once your service request is approved, pay the replacement service fee and we’ll send you a replacement device that’s yours to keep. Then ship us your non-functioning device when you receive your replacement, and your request is complete.


Visit a location near you and talk to a mobile consultant about our Mobile Protection Plan


If your service request is approved, your replacement will be shipped to you within 2 – 10 business days in Canada. You can also get it sooner on the weekend for an additional fee.

When you enroll in the program, you will be charged a prorated amount on your credit card based on the date of purchase to the end of the month.

The monthly program service fee will be charged directly to the same credit card on the first of each month.

  1. Call 1-855-562-1955 or file online at mobileprotection.brightstarprotect.com
  2. Provide your device number, model and unique serial number (called ESN or IMEI), as well as a detailed description of the incident or issue, as well as a detailed description of the problem or failure
  3. Pay the replacement service fee.
  4. Once approved, your replacement device will be shipped to you within 2 – 10 business days
  5. Return your non-functioning device using the pre-paid return package provided

Your program will cover up to 2 replacements within a rolling 12-month period for any incident or failure covered under the terms and conditions.

Replacements processed under the manufacturer’s warranty do not count towards your service limit.

Your replacement will be new or reconditioned. Reconditioned devices look and function like new, with a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.

While our plan covers an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not covered. Other exclusions may apply. You can refer to the MPP+ terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.

Mobile Protection Plan+ covers your device for as long as you pay your monthly program service fee.

Should you decide to cancel your plan, you may also do so at any time by calling us at 1-855-562-1955.