OUR LOCATIONS ARE
TEMPORARILY CLOSED

NOTE TO OUR CUSTOMERS ON THE COVID-19 SITUATION

At WIRELESSWAVE, the health and safety of our customers and employees is our priority. We continue to closely monitor the situation and are taking all the necessary steps to ensure we continue to be available for our customers. Rest assured, we can still be reached to respond to your questions via email or using the ‘Contact Us’ bubble on this page.

STORE CLOSURES

We have temporarily closed all our locations across Canada. We will reopen our locations when the situation improves, as recommended by public health officials.

CUSTOMER SERVICE

If you are looking to purchase a new phone, activate a new plan or upgrade your phone, our team will be happy to reach out to you when our stores reopen. Please send us your details by clicking the 'Contact Us' bubble on this page, and we will add you to the waitlist.

If you have an urgent inquiry, our customer service team is here to help, Monday to Friday from 8 am to 5:30 pm PDT.

Phone: 1-877-456-9283
Email: Customer.Service@wirelesswave.ca
Online: by clicking the 'Contact Us' bubble

RETURN POLICY

Should you need to return a product, we have extended our return period to 30 days. Contact us if you need a copy of your receipt or if you have any question related to our extended return policy.

EXTENDED WARRANTY & CLAIMS

If you purchased AppleCare+, please visit getsupport.apple.com or call Apple at 1-800-263-3394 for support. If you purchased Mobile Protection Plan, and require assistance with the extended warranty, please contact our warranty service provider online at mobileprotection.brightstarprotect.com or by calling 1-855-562-1955.

ONLINE STORE

You can continue to shop for Accessories on our website. However, please expect shipping delays during this time. Shop Now

CARRIER SUPPORT

Alternatively, you may also contact your wireless carrier:

Rogers Online at www.rogers.com
Phone: 1-888-ROGERS1 (764-3771)
Check out the MyRogers app
Bell Online at www.bell.ca
Phone: 1-800-667-0123
Check out the MyBell app
Fido Online at www.fido.ca
Phone: 1-888-481-FIDO (3436)
Check out the Fido My Account app
Virgin Mobile Online at www.virginmobile.ca
Phone: 1-888-999-2321
Check out the Virgin Mobile My Account app
Chatr Online at www.chatrwireless.com
Phone: 1-800-485-9745
Check out the My Chatr app
SASKTEL Online at www.luckymobile.ca
Phone: 1-833-885-8259
Check out the Lucky Mobile My Account app
SASKTEL Online at www.sasktel.com
Phone: 1-800-SASKTEL (727-5835)
Check out the mySASKTEL app