What We Are Doing To Keep You Safe

At WIRELESSWAVE, the health and safety of our customers and employees is our priority.

As we welcome you back to our stores, we are taking precautions for your safety, including those required by provincial health authorities to ensure a safe, comfortable and worry-free shopping experience.

Social Distancing

Social Distancing

Customers and staff are asked to maintain a safe distance of 2 meters when visiting our stores. Floor decals have been placed to help with the practice.

Store Occupancy

Reduced Store Occupancy

We are limiting the number of customers that can enter our stores at any given time to ensure proper distancing.

Hand Sanitizer

Complimentary Hand Sanitizer

Hand sanitizer is provided at every store entrance. We ask customers and staff alike to sanitize before entering the store.

Frequent Disinfecting

Frequent Disinfecting

We clean & disinfect surfaces thoroughly after each customer interaction, including demo devices, sales counter, card terminal & pin pad.

Protective Barriers

Protective Barriers

Protective plexiglass barriers have been installed at customer interaction points in all of our locations.

Face Masks

MANDATORY FACE MASKS

We require customers and staff in our stores to wear face masks to help stop the spread.

Modified Service

Returns

Returns

Should you need to return a device, we have extended our return period up to 15 days. We clean and disinfect all returned products thoroughly. Contact us if you have any questions related to our extended return policy.

Warranty

Extended Warranty & Claims

If you have purchased AppleCare+, please visit getsupport.apple.com or call Apple at 1-800-263-3394 for support. If you purchased Mobile Protection Plan, and require assistance with the extended warranty, please contact our warranty service provider online at mobileprotection.brightstarprotect.com or by calling 1-855-562-1955.

Data

Data Transfer

For your safety, we encourage you to complete the data transfer at your convenience as our employees will not be handling your device. Choose an option below to learn how to transfer your data between devices.

Online Store

Online Store

You can continue to shop for Accessories on our website. However, please expect shipping delays during this time. Shop Now

CUSTOMER SERVICE

Should you have any questions, our customer service is here to help, Monday to Friday from 8 am to 5:30 pm PDT.

Phone: 1-877-456-9283
Email: Customer.Service@wirelesswave.ca
Online: By clicking the 'Chat/Contact Us' bubble